Frequently Asked Questions
Flying in and out of Valencia? Look, we hear the same questions over and over. Rather than play phone tag, we've put together what actually matters to travelers like you. Questions about parking, late arrivals, or how our rooms work? Read on.
Absolutely. We run a 24-hour front desk specifically because airport schedules don't follow 9-to-5 logic. Late arrivals? No problem. Early departures at 5 AM? We've got you covered. Just note on your reservation that you're coming in late, and we'll make sure someone's ready for you. Your room won't go to anyone else — it's yours.
Wi-Fi, airport shuttle, and parking are baked into every rate. No surprise fees when you check out. What costs extra: minibar items, spa services, and room service beyond 10 PM. Breakfast? That depends on your package. We're transparent about pricing because we've stayed in enough hotels to know hidden charges are infuriating.
4.2 kilometers. About 8 minutes by car, 15 minutes if traffic's snarled during peak hours. Our complimentary shuttle runs every 20 minutes from 4 AM to 2 AM, so you're never stuck waiting. Walking? Not practical with luggage, but you could do it in about 25 minutes if you're adventurous.
We do, and they're perfect if you've got a 6-hour gap. Day rates are 40% cheaper than overnight stays. You get the room from noon to 6 PM, use the shower, watch TV, grab a nap — basically everything except the privilege of sleeping there at night. Book directly or call us; availability's usually good.
Cancel for free up to 48 hours before arrival. Anything less than 48 hours? You're charged one night's rate. If you've booked a non-refundable rate (cheaper upfront), there's no cancellation — that's the trade-off. We're not trying to trap you; we just need to know if we can sell that room to someone else.
Yes, 8 rooms are fully accessible with roll-in showers, grab bars, and widened doorways. Parking spaces reserved for accessibility are right at the entrance. We've thought through the logistics because your comfort isn't optional. Book these rooms in advance when possible, though we usually have availability.
Not through us directly, but our concierge desk has partnerships with three major agencies. They'll handle pickup logistics and paperwork while you're checking in. You'll skip the airport rental lines entirely. Call ahead and we'll have everything ready — saves you 30 minutes minimum.
Call +34 673 085 461. That's our direct line, not a call center. Someone picks up who actually knows the property. Email [email protected] works too, but phone's faster for urgent requests. We're at Calle del Prado 96 if you need the address for GPS. Standard response time on emails is 2 hours.