About Us
Carlton Suites isn't trying to be everything. We're a hotel that gets what jet-lagged people actually need. A real bed. Quiet rooms. Coffee that doesn't taste like regret. We've been operating near the airport for 13 years, and honestly, we've learned a lot from listening to guests instead of reinventing ourselves every quarter. Our 94 rooms aren't packed with unnecessary extras. They're designed around what matters when you're exhausted, stressed, or just passing through. That's our whole thing.
Over time, we’ve built a reputation for reliability, quality, and clear communication. We treat each project as a partnership and aim for outcomes that last.
Meet Our Team
The people behind Carlton Suites
Miguel Reyes
Founder & General Manager
Started Carlton Suites with one simple conviction: airport hotels could be better. Still operates with that same philosophy. Handles operations personally and knows most regular guests by name.
Sofia Martínez
Director of Guest Relations
Former airline customer service manager who understands exhausted travelers better than anyone. Runs our 24-hour team with an almost invisible hand. Problems get solved before they escalate.
Carlos Dominguez
Head Chef
Prepares breakfast and dinner for guests who often can't leave the hotel. Focuses on food that tastes good and doesn't leave you feeling like you compromised. Local ingredients when possible.
We’re a team that values ownership, clarity, and growth. We celebrate wins, learn fast, and keep client outcomes at the center.
Our Mission
We're here to give business travelers and transit passengers a place where they can genuinely decompress. No pretense. No forced luxury theater. Just solid hospitality that respects your time and your need for actual rest. We handle the details so you don't have to think about them.
Our Vision
A hotel where every guest feels like someone actually thought about their experience. Where efficiency doesn't mean cold, and comfort doesn't mean cluttered. We want Carlton Suites to be the place traveling professionals recommend to colleagues — not because it's Instagram-worthy, but because it genuinely works.
Our Core Values
The principles that guide everything we do
Honest Service
We don't oversell or over-promise. You get what we say you're getting, nothing less, nothing designed to surprise you with extra charges later.
Quiet Competence
Excellence doesn't need to announce itself. Our staff handles problems before you have to call about them. That's the standard here.
Respect Your Time
You've got places to be. Check-in takes five minutes. Our restaurant opens early. Checkout's flexible. We understand your clock, not ours.
Real Comfort
Not theatrical comfort. Real pillows, real showers with water pressure, real beds. The things that actually matter when you're traveling.
Our Story
Started in 2011 by Miguel Reyes and his sister Elena, Carlton Suites began as a simple idea: build something practical near the airport. Not flashy. Not pretentious. Just dependable. The original 40 rooms filled up quickly with frequent flyers who got tired of the typical airport hotel experience. We've expanded twice since then, but we've kept the same philosophy. When you stay here, you're in a place built by people who actually know what travelers need at 6 AM.
Why Choose Us
Experienced Team
Our professionals have decades of combined experience. We've seen it all and know how to handle any challenge.
Quality Guaranteed
We stand behind our work with comprehensive guarantees. If you're not satisfied, we'll make it right.
Fair Pricing
Transparent, competitive pricing with no hidden fees. You'll always know exactly what you're paying for.
Proven Results
Thousands of satisfied customers and a track record of successful projects speak for themselves.